Shipping & Returns
Return & Exchange Policy
Current processing times are extended to 3-5 business days. Once an order is shipped delivery is about 2-5 business days after it is shipped. If you need an item sooner please make sure to contact us via chat directly on our website (bottom right) and we can try our very best to accommodate.
Options for USPS priority, economy are available at checkout and based on order weight. Signature confirmation is required for all orders.
USPS Priority shipping service are available all include signature confirmation. Please coordinate someone is able to sign for your package for for all orders.
International you also have USPS & DHL options at checkout calculated by order weight.
We do not ship Saturdays, Sundays, or holidays. Our office, warehouse, and couriers will be unavailable during the following public holiday dates: Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day & New Years Day. Any orders placed on these days, or AFTER cut-off on the day before, will be dispatched the following business day. Please allow a few more days for delivery during this high volume season to avoid disappointment. We will continue to ensure your Chic The Brand order gets to you ASAP, however, we do appreciate your patience!
Please note that we are unable to cancel orders for processing. Most orders are made to order once the order is placed. The item is specifically made for you. We can offer sizing swaps, color or on occasion item swaps. If an item is no longer needed we can offer you a store credit.
Items refused or returned to the sender will be sent back at the consumer's expense.
WHAT YOU NEED TO KNOW
In the event where a parcel is not claimed/refused by the receiver, The postal carrier will attempt re-delivery. If the postal carrier and/or our team is unable to arrange a re-delivery by carriers cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused.
International shipments may be subject to import taxes, duties and customs fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.
SHIPPING STATUS You will receive an e-mail informing you that the order has shipped via email or SMS depending on what you chose at checkout. You may also view your order online by logging into your account and selecting "Order History." You may also email us Shipping Status to email@example.com
Lost Packages where tracking shows delivered.
1. File Claim with USPS
2. File police report
3. Wait for USPS investigation results. Depending on results items may reship.
CHIC THE BRAND IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE SENT